Terms & Conditions

Preservation Equipment Ltd Terms and Conditions.

These terms and conditions apply to the use of this Website, and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you have any questions relating to these terms and conditions then please contact Customer Service by emailing info@preservationequipment.com.

We reserve the right to change these terms and conditions at any time. Any such changes take effect immediately therefore it is your responsibility to read the terms and conditions each time you use this website.

Order Procedure
We accept payment via Visa (inc. Electron) & MasterCard credit / debit cards via this website. We regret we are not able to accept American Express, Switch or Solo debit cards. If you prefer to pay by cheque, please contact us via email to sales@preservationequipment.com or by telephoning 01379 647400 for a full order quotation including delivery and VAT.

On placing your order you will receive an automatically generated email to inform you we have received your order. This is not an order acknowledgement, nor does it constitute acceptance of your order. Once your order has been accepted and delivery time is known, we will email you an order acknowledgement detailing expected despatch date. Our offices are open from Monday-Friday 8.30am until 5pm.

We endeavour to process all orders within 28 days. Generally orders are despatched within one week of receipt.

If you wish to collect your order please phone 01379 647400 to ensure that the products are available and that your order is ready for collection. PEL operates from a purpose built distribution centre that does not have facilities to receive visitors. Unfortunately our sales and order processing department are unable to process orders for personal collection unless this has been pre-authorised.

Delivery Policy
Please see our shipping policy.

Returns Policy
Please contact us on 01379 647400 or email info@preservationequipment.com prior to returning any goods, we cannot accept returns without prior authorisation.

Any goods returned due to no fault of Preservation Equipment Ltd are liable to a 20% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected.

Claims for Damage / Loss
In the unlikely event that your order has been damaged in transit, incorrect or missing items you must notify Preservation Equipment Ltd., in writing, within 3 days of receipt of the delivery.

Suitability for Use
Every care is taken to maintain the highest standards of quality. Preservation Equipment Ltd wish to make it clearly understood that it is the users' responsibility to ensure that the goods purchased are suitable for the intended purpose. No guarantee is given or implied that any product we supply is fit for any particular purpose, and our liability is strictly limited to the invoice value of the items concerned.

Customer Accounts
We will allow most archives, museums, libraries, colleges, universities and other public institutions to open a credit account. Private institutions and businesses may also open accounts with appropriate credit references, this is conditional upon a yearly spend of at least £500.00 per year.

Prices are subject to revision without notice and are shown exclusive of VAT (VAT is added at checkout). We reserve the right to change our prices at any time, if this affects an order you have already placed, you will be given the option to cancel. All price changes will be published on this website. The prices shown on this website do not include VAT. VAT is chargeable at 20% on all UK orders, and all orders sent to EC countries where a VAT number is not supplied by the customer. VAT will be calculated automatically and shown on the "checkout" page. A VAT receipt will also be sent via mail the day following despatch of the goods.

Overseas Orders
We export orders to countries all over the world, however currently we are only able to accept online orders from UK and Europe. If you live outside these areas, please contact us via email to sales@preservationequipment.com, or alternatively use our online contact form, detailing the product codes and quantities of the items required, together with the delivery address. We will then be pleased to contact you with a full quotation including delivery costs.

Privacy Policy
In order to place an order using this site you must first register for an online account. Information provided by you on this website must be accurate and complete. We will only use your details to contact you regarding your account or order. Your online account data is encrypted and stored securely, payments are secured and transferred to us using a an encrypted payment gateway. In the event that you have any concerns about your account details, or you become aware of any misuse please inform us immediately.

We guarantee that information supplied by you in the process of signing up for our online ordering facility will not be supplied to third parties, nor will it be used for marketing purposes unless you have given permission for us to do so. We may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your online experience. Usage of a cookie is common across all websites and is in no way linked to any personally identifiable information on our site.

Change to Products
Preservation Equipment Ltd, reserves the right to change material specification or substitute similar products for those displayed in the catalogue.

The cost of returning goods is not covered by warranty. We supply products made by various manufacturers. The warranty of the product will be as the guarantee policy of the manufacturer.
Our Registered Details
Preservation Equipment Ltd is a registered company and our registered details are as follows:- Preservation Equipment Ltd Vinces Road Diss Norfolk IP22 4HQ Tel: 01379 647400 Fax: 01379 650582 Email: info@preservationequipment.com Registered in England: 2264436 VAT No: GB 491 0421 69