Terms & Conditions

Preservation Equipment Ltd Terms and Conditions.

These terms and conditions apply to the use of this Website, and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you have any questions relating to these terms and conditions then please contact Customer Service by emailing info@preservationequipment.com.

We reserve the right to change these terms and conditions at any time. Any such changes take effect immediately therefore it is your responsibility to read the terms and conditions each time you use this website.

Order Procedure
We accept payment via Visa (inc. Electron) & MasterCard credit / debit cards via this website. We regret we are not able to accept American Express, Switch or Solo debit cards. We do not take payment until your order has been packed and is ready for despatch. If your order has a longer lead time than 28 days our authority to take payment is removed by your bank - we will call for resubmission of payment details once your order is ready in this case. On placing your order you will receive an automatically generated email to inform you we have received your order. This is not an order acknowledgement, nor does it constitute acceptance of your order.

Paying by purchase order or pro-forma invoice
We are able to process orders via account credit (if you have a credit account) or pro-forma invoice. Please add the items you require to the basket and once complete use the ‘email basket’ function on the basket page. This will allow you to forward your order details to us. If a pro-forma invoice is required we endeavour to respond within 5 working days.

For any payment or specific order queries, please contact us via email to sales@preservationequipment.com or by telephoning 01379 647400.

We endeavour to process all orders within 28 days. Generally orders are despatched within one week of receipt.

Orders shipped to customers in the EU - Rules pertaining to post-Brexit trade

  • PEL will not charge VAT for orders shipped from us to customers in the EU.
  • Orders sent to the EU are DAP (Delivered at Place). PEL are responsible for the provision of the products ordered and shipping to the customer’s address. Customers in the EU are responsible for paying import VAT and duties (if/where applicable) for their orders within their country.
  • Orders will be accompanied by the appropriate commodity codes and country of origin on the couriers electronic paperwork.

If you wish to collect your order please phone 01379 647400 to ensure that the products are available and that your order is ready for collection. PEL operates from a purpose built distribution centre that does not have facilities to receive visitors without prior authorisation. Unfortunately our sales and order processing department are unable to process orders for personal collection unless this has been pre-authorised.

Delivery Policy
Please see our shipping policy. Pallet deliveries may require a forklift to unload and are quoted as a delivery without a tail-lift. If a forklift is not available and you require a delivery with a tail-lift, please let us know when placing your order.

Returns Policy
Please contact us on 01379 647400 or email info@preservationequipment.com prior to returning any goods, we cannot accept returns without prior authorisation.

Any goods returned due to no fault of Preservation Equipment Ltd are liable to a 20% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected.

Bespoke or made to measure items are non-returnable and non-refundable. This is in line with 'The Consumer Protection (Distance Selling) Regulations 2000; Clause 13 Exceptions to the right to cancel - (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;'

Claims for Damage / Loss
In the unlikely event that your order has been damaged in transit, incorrect or missing items you must notify Preservation Equipment Ltd., in writing, within 3 days of receipt of the delivery. In line with our sustainability policy when dealing with damage caused in transit it is our aim that any usable material should be salvaged either by the customer or ourselves and that the customer disposes of the damaged goods themselves.

Suitability for Use
Every care is taken to maintain the highest standards of quality. Preservation Equipment Ltd wish to make it clearly understood that it is the users' responsibility to ensure that the goods purchased are suitable for the intended purpose. No guarantee is given or implied that any product we supply is fit for any particular purpose, and our liability is strictly limited to the invoice value of the items concerned.

Customer Accounts
We will allow most archives, museums, libraries, colleges, universities and other public institutions to open a credit account. Private institutions and businesses may also open accounts with appropriate credit references, this is conditional upon a yearly spend of at least £500.00 per year.

Prices are subject to revision without notice and are shown exclusive of VAT (VAT is added at checkout). We reserve the right to change our prices at any time, if this affects an order you have already placed, you will be given the option to cancel. All price changes will be published on this website. The prices shown on this website do not include VAT. VAT is chargeable at 20% on all UK orders, and all orders sent to EC countries where a VAT number is not supplied by the customer. VAT will be calculated automatically and shown on the "checkout" page. A VAT receipt will also be sent via email the day of despatch of the goods accompanying a despatch notification.

Overseas Orders
We export orders to countries all over the world, however currently we are only able to accept online orders from UK, and Europe. If you live outside these areas you can create an order on our website, when you complete checkout your basket will be sent to us for a delivery quotation. You are also welcome to contact us via email to sales@preservationequipment.com, or alternatively use our online contact form, detailing the product codes and quantities of the items required, together with the delivery address. We will then be pleased to contact you with a full quotation including delivery costs.

Through this website you are able to link to other websites which are not under the control of Preservation Equipment Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Change to Products
Preservation Equipment Ltd, reserves the right to change material specification or substitute similar products for those displayed in the catalogue.

The cost of returning goods is not covered by warranty. We supply products made by various manufacturers. The warranty of the product will be as the guarantee policy of the manufacturer.
Our Registered Details
Preservation Equipment Ltd is a registered company and our registered details are as follows:- Preservation Equipment Ltd Vinces Road Diss Norfolk IP22 4HQ Tel: 01379 647400 Fax: 01379 650582 Email: info@preservationequipment.com Registered in England: 2264436 VAT No: GB 491 0421 69

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