Trade Accounts

You can now use your trade credit account online.

To start using your trade credit account online all you need to do is give us a call on +44(0) 1379 647400, or email us to register.

For your security, your account will be set up using the verified email address/es we have on our accounting system. If you do not have an email address already set up with us, we may require verification of your identity prior to registering your account.

  • View previous orders: Depending upon when your account was opened, we have order histories that go back as far as 1988, you will be able to view your previous orders and repeat them within the ‘My account’ > ‘Order History’ screen.
  • Place orders on your credit account: Authorised users can place orders utilising the trade credit account facility. Initially your account will be set up with our main purchasing contact as your online ‘Account Manager’, if we have one. An ‘Account Manager’ can add new purchasers to your account.
  • Account administration: The 'My Account' screen also offers access to basic account management information such as current balance, your credit limit, outstanding invoices.

To add a new purchaser, or amend an existing purchaser:

  1. If you would like to authorise a new user to place orders on your trade credit account you can do this in the ‘My Account’ screen. In order to add a new purchaser you must be logged in as an account manager.
  2. Once logged in, click on ‘My Account’, this will provide an overview of your account and a list of options.
  3. Click on ‘Edit Purchasers’. This will display all of the purchasers associated with your account, here you can amend current purchasers details by clicking ‘edit contact details’ or change their password. If you wish to remove a purchaser you will need to contact us.
  4. If you wish to add a purchaser, simply click on the ‘add new purchaser’ link. There are two types of purchasing accounts, ‘standard’ and ‘Account Manager’. A ‘standard’ purchasing account can simply buy products through your trade credit account, an Account Manager can purchase goods and has control over more account options. To make someone an account manager you must check the box at the foot of the ‘add new purchaser’ page. Once all details are complete, click ‘Save Changes’.

Credit limits
If your order takes your account over its credit limit our site will accept the order. We reserve the right to cancel any orders which exceed credit limits, we will not cancel any orders without first contacting you.

Opening a trade credit account
We will allow most archives, museums, libraries, colleges, universities and other public institutions to open a credit account. Private institutions and businesses may also open accounts with appropriate credit references, this is conditional upon a yearly spend of at least £2,000 per year. Please contact our customer service department for more details, Tel: +44(0) 1379 647400, Email:

There are a small minority of accounts that are not suitable for online account management due to institutional complexities out of our control, we apologise in advance for any inconvenience caused.

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